Courier within New Zealand is FREE when you spend over $100, any purchase under $100 has a small $5 courier charge. Please allow 2-3 working days for your package delivery through New Zealand Post, you can expect an email from us once your parcel has been sent with your tracking details.
There is an $18 fee for non-tracked international postage or $30 fee for tracked international postage. Shipping can take between 5-10 working days internationally.
If for some reason you aren’t happy with your order then flick us a message on our contact page, letting us know you’re sending a return, this will mean a quick and smooth resolution once your parcel arrives back to us. We are happy to exchange, refund or provide a store credit within 14 days of your purchase, make sure your return is unworn with all the original tags intact. Easy!
Returns address is:
45 Alexandra Street
Te Awamutu 3800
We recommend using a trackable method of postage for returns as we cannot take responsibility for any items lost in the post.
Please note that our online stock is exactly the same as our in store stock. Therefore, if we are sold out of a style online this means it is gone in store too. This also means that on occasion something may sell in store at the same time as online, on the rare occasion this happens we will attempt to solve the problem in a timely manner. Where possible we will attempt to re order the product otherwise issue a prompt refund.
We stock beautiful knickers in our Lingerie section, for hygienic reasons these are non returnable products, thanks for understanding.
All sale and discounted purchases are considered final. Choose your items carefully, we are unable to exchange, return or give a refund.